Privacy Policy

Look, we get it - nobody actually enjoys reading privacy policies. But here at Grimshroud Continuum, we're not about hiding things in the shadows (well, except for our vampire-themed suite). We believe you deserve to know exactly what happens with your info when you stay with us or just browse our site.

This policy covers our Gothic Boutique Hotel located at 1847 Shadow Lane in Vancouver's historic Gastown. We're committed to protecting your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

Reservation Details

When you book a room with us, we'll need your name, email, phone number, and payment information. Pretty standard stuff - can't really have you checking in without knowing who you are, right? We also collect your preferences like room type, dietary requirements for our Midnight Dining experiences, and whether you're interested in our Paranormal Tours.

Website Activity

Our website tracks basic stuff like which pages you visit, how long you stick around, and what device you're using. Nothing creepy - just helps us figure out what parts of our site people actually care about and what needs work.

Communication Records

When you email us at reservations@grimshroudcontinuum.info or call (604) 555-0173, we keep records of those conversations. It's helpful when you've got specific requests or if there's ever a question about what was discussed.

Guest Experience Data

During your stay, we might collect info about your participation in our supernatural experiences, spa treatments, or mystery dinner theatre events. This helps us personalize future visits and recommend experiences you'll actually enjoy.

• Processing Reservations: Obviously, we need your info to book your room, process payments, and send you confirmation details.
• Enhancing Your Experience: We use your preferences to prepare your suite, stock your favorite cocktails at the bar, or arrange special paranormal tours you've expressed interest in.
• Communication: We'll send booking confirmations, pre-arrival information, and occasional updates about special events or new experiences. You can opt out of marketing emails anytime.
• Service Improvement: Guest feedback and usage patterns help us refine our services - whether that's adjusting our Ancient Ritual Treatments or expanding our Supernatural History Library.
• Legal Compliance: Sometimes Canadian law requires us to keep certain records for tax purposes or safety regulations.
• Security: We monitor for suspicious activity to protect both your information and our property from fraud or unauthorized access.

We take security seriously - probably more seriously than our ghost stories, honestly. Your payment info is encrypted using industry-standard SSL technology. We never store complete credit card numbers on our servers.

Our staff receives regular training on privacy best practices, and only team members who genuinely need access to your information actually get it. We've got physical security measures at our property, secure servers, and regular security audits to make sure everything's locked down tight.

That said, no system is 100% bulletproof. While we do everything reasonable to protect your data, we can't guarantee absolute security. If we ever experience a data breach that affects your information, we'll notify you promptly as required by Canadian law.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little files help our website remember your preferences and make your browsing experience smoother. For instance, they'll remember items in your booking cart if you navigate away and come back later.

Types of Cookies We Use:

• Essential Cookies: These keep the site functioning - you can't really turn them off without breaking things.
• Performance Cookies: Help us understand which pages are popular and which ones people bounce from quickly.
• Functionality Cookies: Remember your preferences like language settings or room type filters.
• Marketing Cookies: Track whether you've seen our ads elsewhere online (you can disable these in your browser settings).

Most browsers let you control or block cookies through their settings. Just heads up - disabling certain cookies might make parts of our website less functional.

We don't sell your personal information - that's not our style. But we do work with trusted partners who help us run the hotel:

• Payment Processors: Secure companies that handle credit card transactions (they're PCI compliant and heavily regulated).
• Booking Platforms: If you reserve through a third-party site, they'll share necessary details with us to complete your reservation.
• Email Service Providers: Help us send confirmation emails and newsletters (if you've opted in).
• Analytics Services: Tools like Google Analytics that show us website traffic patterns - they see aggregated data, not personal details.
• Service Vendors: Companies providing spa products, restaurant supplies, or maintenance services might see limited guest information only when necessary for service delivery.

All these partners are contractually required to keep your information confidential and use it only for the specific services they provide to us.

Under Canadian privacy law, you've got several rights when it comes to your personal information:

Access Your Information

You can request a copy of what personal data we hold about you. We'll provide it within 30 days (might take a bit longer for complex requests).

Correct Inaccurate Data

Spot an error in your booking details or contact info? Let us know and we'll fix it ASAP.

Delete Your Information

You can ask us to delete your data, though we might need to keep some records for legal or accounting purposes (usually for about 7 years after your last stay).

Withdraw Consent

Changed your mind about receiving marketing emails? Just click unsubscribe on any email or contact us directly.

Lodge a Complaint

If you're not happy with how we've handled your information, you can file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, just reach out to us at reservations@grimshroudcontinuum.info or call (604) 555-0173. We'll verify your identity (to protect your privacy, ironically) and then process your request.

Our hotel and website aren't designed for children under 16. We don't knowingly collect personal information from minors without parental consent. If you're a parent and discover your child has provided us with personal information without your permission, please contact us and we'll delete it promptly.

For families booking rooms that include minors, we only collect information necessary for the reservation and safety purposes - and we require a parent or guardian to provide that information.

We might update this privacy policy from time to time as we add new services or as laws change. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top of this page.

For major changes that affect how we use your personal information, we'll email guests who've stayed with us recently or have upcoming reservations. We encourage you to review this policy occasionally to stay informed about how we're protecting your data.

If you've got questions about this privacy policy or how we handle your personal information, we're happy to chat. Seriously - privacy is important, and we'd rather answer your questions than have you worrying about it.